Refund & Credit Policy

Your Signed Agreement

We stand behind our paid seller/owner marketing packages and believe you should receive exactly what we agreed to deliver.

When you work with Commercial Notes Online, you're not paying for promises, hype, or empty guarantees. You're paying for us to perform the marketing services outlined in our marketing packages and our agreement, and we take that responsibility seriously.

If you fulfill your obligations under the agreement, and do not receive a buyer/investor ready to move forward within a maximum of thirty (30) days, 60 days, ninety (90) days, or one hundred eighty (180) days depending upon the marketing package you selected and the duration of time allotted within that package as a maximum to deliver expected results, and we do not fulfill our obligations under the agreement, you are eligible for a full refund.

We believe accountability should go both ways in a contracted relationship. If you've done your part and we fail to deliver what we agreed to deliver, we believe the right thing to do is hold ourselves accountable and refund your payment. That's why qualifying clients may receive a full refund of the amounts paid for the service they purchased.

If you cannot locate your Commercial Notes Online agreement, contact our support team and they will haiily send you a copy.

Buyer/Investor Connections (A.K.A. Seller/Owner Contact Unlocks)

Non-Refundable

Buyer/Investor Connections, or seller/owner contact unlocks deliver consented buyer/investor contact information instantly upon purchase or use of an in-app credit. Because the information is delivered the moment the unlock is processed and cannot be returned or un-seen once accessed, all unlocks are final and non-refundable.

Replacement-Credit Courtesy

If an unlocked contact is clearly invalid, for example, a phone number that is provably disconnected at the time of unlock, or a buyer/investor already marked do-not-contact in our system before your unlock, contact our support team and we may, at our sole discretion, issue a one-time replacement credit usable on a future contact unlocks. This is considered a courtesy credit, not a refund.

Requesting a Refund

If you believe you're entitled to a refund under your signed agreement, contact our support team in writing, within the timeframe your agreement specifies, and include any documentation it requires. We'll review and respond in writing.

Questions about this Refund Policy can be sent to support@commercialnotes.online.

A Note from the Commercial Notes Online Management & Staff

The goal behind how we constructed this refund policy to make sure everyone does their part, ourselves included. Our job is to deliver buyer/investors, and it is important to us that we maintain a reputation for the highest level of success possible. Therefore, your success becomes our success, which provides built-in motivation for us.

We are realistic in our perspective, and we are aware there will be times we fall short on our part. In those moments, we will always choose to do right by our members. It's how we will operate going forward. It is important to us that we maintain our members trust.

Thank you very much for your continued support.
Commercial Notes Online Management & Staff